Return and Refund Policy

Aug. 29, 2022

Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund. Please see below for more information on our return policy.

Returns
All returns must be postmarked within thirty-one (31) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all packaging must be included.

Return Process
To return an item, place it securily in its original packaging and include your proof of purchase, then mail your return to the following address:

CTI
Attn: Returns
PO Box 1251
Buffalo, NY 14220

Please note, customers are responsible for all return shipping charges. We recommend that you use a trackable method to mail your return.

Refunds
After we receive your returned item and inspect its condition, we will process your refund. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

Restrictions
Please note a 5% restocking fee will be charged for all returns. All sales are final on discounted items, and they cannot be returned.

Questions
Questions or concerns about our return policy? Please contact us at cronehome@cronetec.com.